Refund Policy

 

Thank you for shopping at Surron Bike (https://surronbike.store/). We strive to ensure that our customers are completely satisfied with their purchases. However, if you are not entirely happy with your order, we offer a straightforward refund policy to resolve any issues.

 

1. Eligibility for Refunds:

   – To be eligible for a refund, you must request it within 30 days of receiving your order.

   – The item(s) must be in their original condition, unused, and undamaged.

   – Any accessories, manuals, or promotional items associated with the product must also be returned.

 

2. Exclusions:

   – Certain products, such as customized or personalized items, may not be eligible for a refund unless there is a manufacturing defect or damage during shipping.

   – Refunds are not available for any services provided, including assembly, installation, or maintenance.

 

3. Return Process:

   – If you wish to request a refund, please contact our customer support team at sales@surronbike.store or call us at +1 601 921 2225 within the specified 30-day timeframe.

   – Provide your order details and a clear explanation of the reason for the refund request.

   – Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

   – Pack the item(s) securely in the original packaging, including all accessories and documentation.

   – Clearly write the RMA number on the outside of the package.

   – Ship the return to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs.

 

4. Inspection and Refund:

   – Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.

   – If the returned item(s) are approved, we will initiate the refund process.

   – The refund will be issued using the original payment method used during the purchase.

   – Please allow a reasonable processing time for the refund to be reflected in your account.

 

5. Shipping Costs:

   – Shipping costs, including those related to the initial purchase and return, are non-refundable unless there was an error on our part or the item(s) received were defective or damaged.

 

6. Customer Responsibility:

   – It is your responsibility to ensure that the returned item(s) are adequately packaged to prevent any damage during transit.

   – We recommend using a tracked shipping method and retaining proof of shipment.

 

We value your satisfaction and will make every effort to resolve any concerns or issues you may have with your purchase. If you have any questions or require further clarification regarding our refund policy, please don’t hesitate to contact our customer support team.

 

Note: This refund policy is applicable only to purchases made on the Surron Bike website (https://surronbike.store/) and may be subject to change.