Shipping Policy

Thank you for choosing Surron Bike ( for your biking needs. We aim to provide a seamless and reliable shipping experience to ensure your products are delivered safely and promptly. Please review our shipping policy for important information regarding shipping methods, delivery times, tracking, and more.

1. Shipping Locations:

   – We currently offer shipping within the United States.
   – For international shipping, please contact our customer support team for further assistance.

2. Shipping Methods:

   – We partner with reputable shipping carriers to ensure reliable and efficient delivery.
   – The available shipping methods may vary based on the size, weight, and destination of the product(s) in your order.
   – During the checkout process, you will be presented with the available shipping options for your specific order.

3. Order Processing Time:

   – Upon receiving your order, we strive to process and dispatch it as quickly as possible.
   – Order processing typically takes 1-2 business days, excluding weekends and holidays.
   – Please note that customizations, special requests, or unforeseen circumstances may require additional processing time. We will notify you promptly if any delays occur.

4. Estimated Delivery Time:

   – The estimated delivery time depends on the shipping method selected during checkout and the destination of your order.
   – Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
   – Please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs processes, or carrier delays.
5. Shipping Costs:
   – Shipping costs are calculated based on the weight, dimensions, and destination of your order.
   – The shipping cost will be displayed during the checkout process before finalizing your purchase.
   – Occasionally, we may offer free shipping promotions or discounts. Please refer to the specific promotion details for eligibility and terms.

6. Order Tracking:

   – Once your order is shipped, a tracking number will be provided via email.
   – You can track your order by visiting the carrier’s website and entering your tracking number.
   – Please allow some time for the tracking information to be updated after receiving the tracking number.

7. Shipping Restrictions:

   – Certain products may have specific shipping restrictions due to legal or safety regulations.
   – Please review the product details and any applicable restrictions before placing your order.

8. Delivery Issues and Support:

   – If you encounter any issues with the delivery of your order or have questions about your shipment, please contact our customer support team.
   – We will do our best to assist you and resolve any concerns promptly.
Please note that this shipping policy is subject to change. Any updates or modifications will be communicated on our website. If you have any further questions or need assistance regarding our shipping policy, please feel free to reach out to our customer support team.
Note: The shipping policy is applicable only to purchases made on the Surron Bike website (